AI, CX and Personalization: Is the Time Right?
From personalized recommendations to predictive customer service, AI revolutionizes the customer experience. However, challenges such as data accuracy, bias, and customer confidence remain. This groundbreaking report outlines actionable insights and use cases, guiding you on how to leverage AI for unparalleled personalization. Whether you're at the forefront of AI adoption or just beginning the journey, this report is your roadmap to staying ahead in 2024 and beyond. Download now and seize the future of CX.
The LLM Conundrum: What Does GenAI Really Cost Your Company?
With hundreds of millions of people using Large Language Models (LLMs), also called Generative AI (GenAI), to answer queries, write poetry, pass the Turing test and so much more, it’s safe to say that each one has a pretty good idea what using an LLM costs.
For enterprises and for solution providers (like CCaaS, BPOs, Cloud Computing specialists), pricing is more complex. Ultimately, the price can vary significantly based on your specific requirements. As IT and Finance executives take a more active role in decision-making surrounding LLMs and GenAI, it helps to have an understanding of the cost-drivers that give shape to pricing regimens of foundation LLM providers
The Future of Work: The APAC View
View this free session from Enterprise Connect 2023 presented by Omdia research analyst Adam Holtby. Holtby presents the results of a recent survey of APAC-based enterprises regarding the future of work. Learn how businesses throughout the region are dealing with the challenges, and where they see the future trends heading.
Transform to Thrive in the New CX Economy: The APAC Perspective
In this free session from Enterprise Connect 2023, Audrey William, Principal Advisor at Ecosystm, outlines what APAC CX leaders need to do to push the boundaries in CX delivery through the application of people, processes and technologies.
70% of Customer Experience (CX) leaders in Asia Pacific place a high importance to personalisation. The new CX economy requires organisations to meet the customers where they are and on their terms. It requires a proactive approach to reach out to the customers before they initiate an interaction, rather than the traditional, reactive customer engagements of the past. Technologies such as AI and Analytics are becoming more important than ever, as are methods including processes to deepen understanding of customer conversations and journeys. Enterprises must understand how customers are behaving and what is driving that behavior, and understand their journeys.
