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Digital Events and Webinars

Enterprise Connect's virtual events and webinars keep you up-to-date on the latest trends and technologies impacting the Enterprise IT industry. View our upcoming events below and keep up with topics impacting your organization.

Upcoming Digital Events

Strategies for Delivering World-Class Customer Experience

Wednesday, June 26, 2024 | 12:00 PM ET - 3:45 PM ET

Join us on June 26th to learn all there is to know about how to deliver world-class customer experience! In this free digital summit, subject matter experts will help you build the strategic vision for transforming your CX technology, while helping you understand what works and what doesn't when it comes to improving both the customer and agent experience. Register Now!

Previous Digital Events

Making AI Work for You: The importance of purpose-built AI for CX

Wednesday, March 20, 2024 | 2:00 PM ET

When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done incorrectly, it can lead to unflattering headlines for brands or worse.

To deploy AI the right way, you need purpose-built solutions made for CX from the ground up.

Join Elizabeth Tobey, Head of Marketing, Digital & AI, NICE, as she explains what it takes to successfully deploy AI for CX while avoiding the common pitfalls.

In this free webinar you’ll learn about:

  • Why AI must be purpose-built for CX applications
  • How a unified CX platform plays a crucial role in getting the most out of AI
  • What to watch out for when selecting an AI solution for CX

Sponsored by:

Shaping a New CX: The Rise of Generative AI-Powered Agent CoPilots

Wednesday, March 6, 2024 | 2:00 PM ET

In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are gaining momentum in the contact center industry as cutting-edge tools that enhance agent performance, streamline workflows, and elevate the customer experience.  

Join Cognigy and Metrigy for a deep-dive conversation into how Generative AI-powered Agent CoPilots are working alongside human agents to take operational efficiency to a whole new level, and deliver customer service that consumers will love. Metrigy will share enlightening research that sheds light on real-world views, impact and benefits of these AI solutions. 

During this free webinar, attendees will gain a deeper understanding of: 

  • The role of AI Copilot and Agent Assist in optimizing contact center operations 
  • Key findings and actionable insights derived from Metrigy's latest research 
  • Real-world use cases and case studies showcasing the tangible benefits and ROI of implementing these solutions 
  • Strategies for successful implementation and adoption within contact center environments.

Sponsored by: 

Protecting Against Emerging UC & CC Security Threats in 2024 and Beyond!

Wednesday, February 28, 2024 | On Demand

The unified communications and collaboration landscape are undergoing tremendous change. Hybrid work is now the norm. On-premises platforms continue to move to the cloud. And, generative AI offers the potential to drastically rethink the way individuals engage with applications and data. As each of these areas evolves, so too do the security risks. In this free webinar you’ll learn about the changing threat landscape and how best to protect your employee and customer engagement platforms going forward.

You will learn:

  • Key collaboration trends in 2024
  • How security risks are evolving and emerging
  • How to build the right organization for proactive security
  • How the shift to cloud-based unified communications and contact center requires a new security approach
  • Why organizations can’t simply pass on security responsibilities to their cloud providers
  • The benefits of an automated security protection platform

Sponsored by: 

Supercharge Collaboration with Experiential Spaces

Tuesday, February 27, 2024 | 11:00 AM ET

Your enterprise may be committed to hybrid work, but are you delivering the experience that all of your employees desire and need in order to be their most productive and satisfied? Join Q-SYS, Lenovo, along with a leading industry analyst as we discuss how to make the workplace a people-centered destination, bringing together teams through purposeful connection and a rich in-room experience while also ensuring meeting equity for the far-end.  
 
You will learn:

  • The elements of an in-person experience that keeps employees engaged and reduces meeting fatigue
  • The most current insights on meeting equity—what delivers it and what you gain by providing it
  • How to make your enterprise workplaces truly engaging for all employees throughout their workday
  • How to deliver the right in-person and remote experiences for different meeting types

 

Future-Proofing Your Toll-Free: Trends, Pitfalls & the Secret to Winning CX

Wednesday, January 24, 2024 | 2:00 - 3:00 pm ET

The path to CX success is littered with all too common pitfalls. Now more than ever, it’s crucial to differentiate fact from fiction before you find yourself bogged down in operational complexities, susceptible to network disruptions, or grappling with scalability hurdles.
Join our upcoming webinar on January 24 @ 2 p.m. ET where Bandwidth’s Voice Solutions expert, David Simmons, and industry analyst, Irwin Lazar, will help you understand: 

-COMMON PITFALLS
-How network outages, manual management burdens, and scaling roadblocks impact CX your and bottom line
-GROWING TRENDS
-Embrace new trends to stay ahead of the competition
-OPTIMIZING FOR THE FUTURE
-Unlock efficiencies, offload operational tasks, scale faster, and build resilience

How Successful Companies Migrate to CCaaS

Wednesday, November 8, 2023 | 2:00 - 3:00 pm ET

Whether your CCaaS migration is taking you from a pure-premises deployment, hybrid, or from one cloud provider to another, you need to know the right steps and best practices to achieve your objectives. This free webinar will give you insights from multiple perspectives including a research firm whose data shows what the most successful companies do right; a solution provider who has led many successful migrations; and a leader in technology performance analytics. You’ll come away from this packed 60-minute session with a wealth of detailed information that you can apply to your CCaaS migration and ongoing management.

You will learn:

  • How to understand your existing deployment and processes, and map these onto your migration plan
  • The skilled staff you need to bring with you
  • What characterizes organizations with the highest success ratings in their CCaaS migrations
  • Advantages of technology performance analytics throughout migration and in the new environment

 

Sponsored by:

Building on Your Microsoft Teams Strategy

October 18, 2023
11:00 am - 2:30 pm ET

Microsoft continues to add functionality to its Teams platform and, along with its ecosystem partners, is extending its vision for the role Teams can play in the enterprise. What are the implications for your enterprise? Will Teams become even more deeply embedded in your voice, mobility, contact center, and meeting room strategy in the second half of 2023 and into 2024?

This free virtual summit will look at the Teams roadmap from multiple angles, to see where your enterprise should fit.

Transforming the Customer Experience

July 20, 2023 | 11:00 am - 5:00 pm ET

Contact center and related technologies are transforming the customer experience, providing AI-driven features, customer data integrations, and cloud-based architectures that offer enterprises next-generation capabilities. But actually making the vision a reality—implementing its many elements—is anything but simple. In this digital summit, subject matter experts will help you build the strategic vision for transforming your CX technology; they’ll also get down into the weeds and help you make the right decisions to ensure that the technology works as intended and produces real ROI and differentiation with the customer.

Steering Your Contact Center Cloud Migration to Success

Tuesday, August 8, 2023 | 2:00 pm ET

Contact center migrations can feel like a never ending journey filled with U-turns and dead ends. But your enterprise is depending on you to figure it out, and keep calls flowing without downtime. Whether you’re just cloud curious, or already in the midst of a migration, Bandwidth is here to help you navigate around potential pitfalls and successfully reach your destination.

Key Takeaways:

  • Key steps to take to prepare for a cloud migration
  • How you can do more and worry less with smarter call routing
  • How to harness Artificial intelligence / machine learning in your contact center call flows
  • Ways to fight against fraud and improve security without sacrificing CX
  • How migrating today sets you up for success tomorrow

Delight Your Customers and Drive Service Team Efficiency

July 26, 2023 | 2:00 pm ET

Is your enterprise giving its contact center agents and service teams the tools they need to delight your customers? What if those agents and teams could take advantage of automation and AI-driven tools that helped them access all the data and expertise in your enterprise when solving complex customer problems--avoiding the knowledge gaps, silos and tiered support structures that too often require customers to repeat information as they’re passed through multiple points of contact? In this free webinar, you’ll learn how to seamlessly blend your front-line agents and service teams with the experts and resources that frequently are key to solving the difficult problems that customers still expect to be handled on the first call.

 

Sponsored by: