Walmart Keynote: Leading Through the AI Boom
Dive into the art of leading through unprecedented times with David Glick, SVP of Enterprise Business Services at Walmart - focusing on the pursuit of operational excellence through intelligent decision-making and strategic alignment.
About the Speaker:
David Glick serves as the senior vice president of Walmart’s Enterprise Business Services. He leads enterprise systems, including People Technology Modernization, Finance Tech, Associate Digital Experience (ADE) and Shared Services, that enable Walmart to spend smartly, act digitally and build trust with associates and shareholders. More on David >>
Deloitte Fireside Chat: The AI Advantage: Elevating Customer Interactions
In this fireside chat, speakers will probe conversational design and linguistics, technical considerations, and broader aspects of the customer experience operating model to achieve the return on AI investments in service centers.
About the Speakers:
Vinita Kumar
In her role leading business development for the AI & Data marketing offering at Deloitte, Vinita supports her clients to capitalize on AI and data opportunities across customer experiences and business operations, collaborates with leading AI and data solution providers, and establishes large-scale programs to transform the enterprise. More on Vinita >>
Lauren Littlefield
Lauren is a Managing Director in Strategy & Analytics. Her focus is in AI and Data, specifically related to the application of emerging capabilities to enhance efficiency and experience in the Service space. She has played a central role in the development of Firm capabilities in the AI space and has a particular passion for development of talent and methodologies to support our firm's growth in this area. More on Lauren >>
Rohit Tandon
Rohit is the head of the AI practice for Deloitte Consulting US. He is also the founder and global general manager of Deloitte’s AI-as-a-service business, ReadyAITM that helps companies accelerate and scale their AI Journey. Additionally, he is the global lead for Deloitte’s AI Factory-as-a-service, a comprehensive bundle of AI managed services, integrating access to GPU hardware, AI software, third party data and expert services to empower businesses with unparalleled capabilities in the world of AI. More on Rohit >>
