Enterprise Connect AI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Best of Enterprise Connect 2024 Winners Announced!

The Best of Enterprise Connect award program recognizes excellence and innovation! 2024 Winners have been announced!

View the Press Release here.

 

 

* OVERALL Best of Enterprise Connect Award Winner:

RingCentral - For RingSense AI, a personal AI helper that provides real-time note-taking, enhances detail recall with GPT's semantic search, and unlocks insights from all conversations.

Finalists Include: 

• Cyara—For Cyara Botium Fact Checker, an all-in-one automated quality assurance platform equipped to optimize, maintain and monitor chatbots, voicebots and conversational AI.

• Five9—For Five9 AI Insights, a generative AI-powered customer experience insights application that delivers accessible and actionable conversational insights faster and with less effort than ever before.

• Genesys—For Genesys AI Experience, which integrates cutting-edge generative AI capabilities, accelerating agent productivity and empowering companies to effortlessly unlock innovation.

• MiaRec— For MiaRec Automated Quality Management and Coaching, which uses generative AI technology to automatically score, summarize, and categorize 100 percent of contact center calls. 

• NICE—For NICE Enlighten Actions, a conversational AI interface that enables businesses to identify and impact, in real-time, the drivers of Customer Experience, Employee Experience, and operational costs and efficiencies.

• Vonage— For Vonage Protection Suite, which proactively blocks suspicious traffic, accesses real-time fraud assessment data for global numbers, and/or implements a turnkey, omnichannel 2FA solution with fraud protection and customizable automatic failover.

* CATEGORY Awards Winners:

Best Innovation in Customer Experience:

Genesys, for Genesys AI Experience, which integrates cutting-edge generative AI capabilities, accelerating agent productivity and empowering companies to effortlessly unlock innovation.

Best Innovation for Meetings/Conferencing (tie):

Barco, ClickShare Bar Pro, a premium, carbon-neutral video bar that enables effortless wireless conferencing in medium-sized meeting rooms with any video conferencing platform

Yealink, Yealink SmartVision60, integrating AI technologies like voice control, identity recognition, transcription, and multi-stream IntelliFrame into video conferencing for medium-sized Microsoft Teams rooms 

Best Innovation for Systems Management (tie):

Upwork, Upwork Enterprise Suite, a comprehensive set of tools for enterprises looking to streamline workforce management and become more cost-efficient, innovative, productive, and growth-oriented

Vonage, Vonage Protection Suite, which proactively blocks suspicious traffic, accesses real-time fraud assessment data for global numbers, and/or implements a turnkey, omnichannel 2FA solution with fraud protection and customizable automatic failover

Most Innovative Use of AI (tie):

Cyara, Cyara Botium Fact Checker, an all-in-one automated quality assurance platform equipped to optimize, maintain and monitor chatbots, voicebots and conversational AI

Genesys, Genesys AI Experience, which integrates cutting-edge generative AI capabilities, accelerating agent productivity and empowering companies to effortlessly unlock innovation.